Privacy Policy

Ashplant Fitness ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [www.ashplantfitness.com] and use our services. It also describes your rights regarding your personal data under the UK and European privacy laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

Please read this policy carefully to understand how we handle your personal data. By accessing or using our services, you consent to the practices described in this policy.

1. Who We Are

Ashplant Fitness is a fitness service provider based in the UK, offering personal training and fitness programs. For the purpose of data protection laws, Ashplant Fitness is the data controller of your personal data.

2. Information We Collect

We may collect the following types of personal data when you visit our website, contact us, or use our services:

Personal Identification Information: Full name, email address, phone number, date of birth, gender, and other details you provide through forms or communication with us.
Health and Fitness Information: Data related to your fitness goals, health status, physical conditions, and any other fitness-related data you share with us during personal training sessions.
Payment Information: Payment details (e.g., bank account or card information) when processing transactions for our services (Note: We do not store payment details, but use secure third-party payment processors).
Non-Personal Identification Information: IP address, browser type, device information, and usage data (collected automatically via cookies).

3. How We Use Your Information

We use your personal data for the following purposes:

To provide our services: We use your data to deliver personal training, schedule appointments, and respond to your enquiries.
For customer support: To provide assistance and support regarding your use of our services.
For marketing: With your consent, we may send you promotional emails or newsletters about our services, special offers, or events.
To improve our website and services: We analyse usage data to improve our website functionality, user experience, and service offerings.
Legal obligations: We may need to use and store your personal data to comply with applicable laws, such as tax or accounting obligations.

4. Lawful Basis for Processing Your Data

Under the GDPR, we process your personal data based on the following lawful grounds:

Consent: We rely on your consent when sending marketing communications or processing sensitive health-related data.
Contractual necessity: To provide you with personal training and related services.
Legitimate interests: We process data for our legitimate business interests, such as improving our services and ensuring the security of our website.
Legal obligation: We may process your data to comply with legal requirements, such as maintaining financial records.

5. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. When we no longer need your personal data, we will securely delete or anonymise it.

6. Your Rights Under GDPR

You have the following rights regarding your personal data under GDPR:

Right to access: You can request access to the personal data we hold about you.
Right to rectification: You can ask us to correct or update any inaccurate or incomplete data.
Right to erasure: You can request that we delete your personal data, subject to certain conditions.
Right to restrict processing: You can ask us to limit how we process your personal data.
Right to data portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to object: You can object to the processing of your personal data, especially for direct marketing purposes.
Right to withdraw consent: If we are relying on consent to process your data, you can withdraw that consent at any time.

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files that are stored on your device and help us understand how you interact with our website.

You can manage cookie preferences through your browser settings, and you have the right to accept or reject cookies. However, rejecting cookies may affect some features of the website.

For more detailed information, please refer to our Cookie Policy [Link to Cookie Policy].

8. Third-Party Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your data with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, website hosting, email services). These third parties are obligated to protect your data and use it only for the purposes specified by us.

We may also disclose your data to comply with legal obligations, such as responding to court orders or regulatory requirements.

9. International Data Transfers

We do not transfer your personal data outside the UK or the European Economic Area (EEA). If this changes in the future, we will ensure that appropriate safeguards are in place to protect your personal data when transferred internationally.

10. Data Security

We take appropriate technical and organisational measures to safeguard your personal data from loss, misuse, or unauthorised access. However, please be aware that no method of transmitting data over the internet or storing data is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

11. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated policy on our website with the revised date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, or if you would like to exercise any of your rights, please contact us at:

Ashplant Fitness
Email: trainer@ashplantfitness.co.uk
Phone: 07879020581
Address: 29 Palmvale Croft, Birmingham, B26 2US

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or the relevant supervisory authority in your country.